Privacy Policy

Last Updated: November 9, 2025

Yelmarionex ("we," "us," or "our") operates yelmarionex.com and provides educational services through our online platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

  • Register for an account
  • Enroll in courses or learning sessions
  • Subscribe to newsletters or communications
  • Participate in interactive features
  • Contact customer support
  • Complete forms or surveys

This information may include:

  • Name and contact details
  • Email address
  • Phone number
  • Billing and payment information
  • Educational background and preferences
  • Profile information and preferences

Automatically Collected Information

When you access our platform, we may automatically collect certain information, including:

  • Log data (IP address, browser type, operating system)
  • Device information
  • Usage data and interaction patterns
  • Cookies and similar tracking technologies
  • Location data (with your permission)
  • Session recordings and analytics data

Information from Live Sessions

During live educational sessions, we may collect:

  • Audio and video recordings (with consent)
  • Chat messages and communications
  • Participation metrics and engagement data
  • Assessment and performance data

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and maintaining our educational services
  • Creating and managing your account
  • Processing enrollments and payments
  • Delivering personalized learning paths and recommendations
  • Facilitating communication between students and instructors
  • Sending administrative information and updates
  • Responding to inquiries and providing customer support
  • Improving our platform and developing new features
  • Monitoring usage patterns and analyzing trends
  • Detecting and preventing fraud or unauthorized access
  • Complying with legal obligations
  • Sending marketing communications (with your consent)

How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party vendors and service providers who perform services on our behalf, including:

  • Payment processing and billing services
  • Cloud hosting and data storage
  • Email delivery and communication services
  • Analytics and performance monitoring
  • Customer support platforms
  • Video conferencing and live session technology

Educational Partners

When you enroll in courses, certain information may be shared with instructors and educational partners to facilitate your learning experience.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet law enforcement requirements.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information for any other purpose with your explicit consent.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

  • The nature and sensitivity of the information
  • Potential risks from unauthorized use or disclosure
  • The purposes for which we process your information
  • Legal and regulatory obligations

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Restriction: Request restriction of processing
  • Objection: Object to certain types of processing
  • Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us at help@yelmarionex.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

Types of cookies we use:

  • Essential Cookies: Necessary for the platform to function
  • Performance Cookies: Help us understand how visitors use our platform
  • Functionality Cookies: Remember your preferences and settings
  • Advertising Cookies: Deliver relevant advertisements (with consent)

Security of Your Information

We implement appropriate technical and organizational security measures to protect your personal information. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication mechanisms
  • Employee training on data protection
  • Secure data centers and infrastructure

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

International Data Transfers

As a global educational platform, your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that differ from those in your jurisdiction. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this privacy policy.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

Third-Party Links

Our platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

  • Posting the updated policy on this page
  • Updating the "Last Updated" date
  • Sending an email notification for significant changes

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Yelmarionex
Jan van Riebeeck Road, Paarl, 7646, South Africa
Email: help@yelmarionex.com
Phone: +27 12 460 5221
Viber: Chat on Viber

Additional Information for Specific Regions

European Users

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with a supervisory authority.

California Residents

California residents have specific rights regarding their personal information under the California Consumer Privacy Act. This includes the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell your personal information.

Other Jurisdictions

Users in other jurisdictions may have rights under applicable local laws. Please contact us to exercise any rights available to you under your local privacy laws.